MP3-Depot.com

 

Please review our list of common questions below. See if your question can be answered here. If it can't, use the contact form at the bottom of the page to ask your question.

 

Contact By Phone

Unfortunately we can not offer phone support at this time. We will answer your email, but please give us at least 24 hours to get back you. We are looking into provided phone support at a future time.

Logging In

Step 1 is to login to our website. You can do this by going to this login page:
http://www.MP3-Depot.com/login
And use the email address you used when you joined to login. If you are getting a "Session Expired" message, you may need to enable cookies. Click here to learn more.

Download

After you login, you will then need to download the software product that matches your system (PC or MAC). To access these programs, click on the MP3 Programs link at the top of the page. Once the MP3 Search program is installed, you can then search for music & movies.

When I click on the link to download, nothing happens.

Some browsers may not download the programs by just clicking on the link. In that case, here's what you need to do:
1) Right-Click on the link
2) Select "Save Target As"
3) Choose an appropriate directory to save the file to
4) Click "Save"

I see a ripped filmstrip icon when I try to download from your site. What's wrong?

This is a problem that affects Windows Internet Explorer 5.5 SP2
& Windows Internet Explorer 6.0 and later. This link with help you resolve it: http://docs.info.apple.com/article.html?artnum=60884

A work around would be to right-click on the link and do a "Save As..." and then save the file to your computer.

How Do I Get Started

Visit our Quick Start page by Clicking here.

Can't Connect

Make sure you are first connected to the Internet by sending an email or accessing a website.

Then Start the search program and wait about 5 minutes for it's connection to be completed.

If you have an Antivirus program running in the background, disable it temporarilly to see if that maybe preventing you from accessing the network.

If you are sure you are connected to the Intenet, but still can not search for music, you may have a firewall issue. This generally occurs when you try to connect from work or school

A solution to this problem is to download a unique program called HTTP TUNNEL. This program will bypass the Firwall that is blocking your access. You can download this program here...http://download.com.com/3000-2381-7314522.html?tag=lst-0-1
Just follow the easy instructions provided.

Could ZoneAlarm Pro prevent me from using KaZaA Lite?

Some older versions of ZoneAlarm Pro may cause a problem for Kazaa Lite. The latest version of ZoneAlarm Pro has corrected this problem. You will want to upgrade to this latest version.

I Use Window's XP, And Kazaa Lite Won't Start

Microsoft XP Service Pack 1 disables Kazaa Lite;
it appears that the problem is occuring for some, but not all users. If you experience the problem (your system will not even load the Kazaa application), a workaround has been found.

Step 1. Right click on the program file (the executable), then select the Compatibility tab.
Step 2. Check the box labeled "Run this program in Compatibility Mode for" and select Windows 98/ME from the dropdown menu.
Step 3. Then click "apply" and then ok.

The program should now run fine.

 

Error Messages

When I try to install the file I just downloaded, I get this error message, “Could not initialize installation, file expected=xxxxxxx, size returned=xxxxxxx." What does this mean?

This message means that the install program became corrupted during the download process.

When you download a file, you will see the “File Download” dialog box. You may choose to either “Save” the file or “Open” the file. If you decide to “Open” the file, the file will be saved into your temp directory and the installation will start. If instead you “Save” the file to a place on your computer, you MUST remember where you saved it. After the file has been downloaded, locate the file, then double-click on it to start the installation process.

Before you download the file again, make sure that you delete previous file. This may mean that you will need to empty your temp directory - if you tried to "Open" the file.

If the file is still corrupt after the second download, you will want to try downloading it a different way. For example, if you "Opened" the file, then choose the option "Save". If you "Saved" the file, then choose the option to "Open" it.

When I try to create a CD with Roxio, I receive this message: "E80041397: IDispatch error #4503 E80070057: The parameter is incorrect". What's causing this?

If you receive this message trying to burn a CD indicates that Easy CD Creator is unable to convert one or more of your MP3 files into CD Audio. This can be caused by the MP3 file being too low quality (less than 128kbps), or because it was created with software which does not provide Easy CD Creator with enough information. This is a known issue which Roxio is working to resolve.

Roxio suggests you use the "Test Only" option in Easy CD Creator's Music CD Project to determine which of your MP3 files will work correctly. "Test Only" will go through the motions of recording, but will not write on the CD. This way you can test your files without wasting CDs.

 

Why do I get an error message that says "I do not have permission and must sign on as an administrator?"

Kazaa Lite does not install well on Windows '95, and will give the following error message listed below:

"You do not have access to make the required system configurations. Please rerun this from an administrator's account."

Solution: Don't use Kazaa Lite, try one of the other fine MP3 search programs available that are Windows '95 compatible.

If you are running Windows NT, 2000 or XP, you might even see this message:

“This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.”

In order to install programs on NT, 2000 or XP, you will need to be logged in as the administrator or as somebody with sufficent permissions. You will need to locate a User ID with that access.

These operating systems allow for different users to logon, and provide for different security access, settings, colors, etc. The first user to setup the machine will be considered the Administrator...this user ID will have full access to the computer, and will have the ability to install any program desired. Other users may have less access, and produce these error messages. You may need to contact the person that owns the computer or set it up.

If you get this message while at work your computer has been restricted. In that case, just contact the Administror (or Help Desk) and tell them you want to install a program. If they consent, they will either install it for you or give you the access you need to install it yourself.

If you encounter these error messages at home, contact the company that you purchased the computer from and ask how you can login as the Administrator.


I have XP, but Kazaa Lite won't run

Microsoft XP Service Pack 1 disables Kazaa Lite;
I t appears that there may be problem for some, but not all, XP users that have Servic Pack 1. If you experience the problem (your system will not even load the Kazaa program). Here is how make it work:

Step 1. After you have installed Kazaa Lite, right click on the program file (c:\program files\kazaa lite\kazaa.exe), and select "Properties". Then select the "Compatibility" tab.
Step 2. Check the box labeled "Run this program in Compatibility Mode for" and select Windows 98/ME from the dropdown menu.
Step 3. Then click "apply" and then ok.

The program should now run fine.

 


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